Return Policy

Return Policy

Due to the nature of our skincare and cosmetic products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact us within 7 days of delivery with your order number and photos of the product and packaging. We’ll review the issue and work with you to provide a replacement or another appropriate resolution.

Lost Packages

Once an order has been marked as delivered by the shipping carrier, Connected Boutique is not responsible for lost or stolen packages. If you believe your package was misdelivered, we recommend contacting the shipping carrier directly. We’re happy to assist with filing a claim when possible.

Allergies & Product Concerns

Please review each product’s ingredient list before purchasing. Individual sensitivities and allergic reactions vary, and we cannot offer refunds or exchanges for products that do not work for your skin or personal preferences.

If you have questions about a product before placing your order, we’re always happy to help. Please reach out through our Contact page or email hello@connected.boutique